Privacy Policy

Last Updated: January 2025
Effective Date: January 1, 2025

🔒 Privacy Overview

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website beniciacomputerrepair.com or use our computer repair and IT services in Benicia, California and surrounding areas.

By using our website or services, you consent to the data practices described in this policy.

📋 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Details about your computer issues, service requests, and repair history
• Business Information: Company name, business address, and business contact details (for business customers)
• Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
• Communications: Messages, feedback, and correspondence you send to us

💻 Information Automatically Collected

When you visit our website, we may automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, click-through rates
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Website usage patterns through cookies and similar technologies

🔧 Computer and Device Data

When providing repair services, we may access:

• System Information: Hardware specifications, software installations, system configurations
• Diagnostic Data: Error logs, performance metrics, and system health information
• File Access: Only as necessary to perform requested services and with your explicit consent

🎯 Primary Uses

• Service Delivery: Provide computer repair and IT support services
• Customer Communication: Respond to inquiries, provide service updates, and follow up on repairs
• Business Operations: Process payments, maintain service records, and manage appointments
• Technical Support: Diagnose problems, perform repairs, and provide ongoing support
• Legal Compliance: Meet legal and regulatory requirements

📈 Website and Marketing Uses

• Website Improvement: Analyze website usage to improve user experience
• Service Marketing: Send information about our services (with your consent)
• Local SEO: Improve our local search presence to serve Benicia customers better
• Analytics: Understand customer needs and service demand in Solano County

🤝 When We Share Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in business operations (payment processors, analytics providers)
• Legal Requirements: When required by law, legal process, or government request
• Business Protection: To protect our rights, property, or safety, or that of our customers
• With Your Consent: Any other sharing with your explicit permission

🔒 Third-Party Services

We use the following trusted third-party services:

• Google Analytics: Website traffic analysis and user behavior insights
• GoHighLevel: Customer relationship management and communication
• Payment Processors: Secure payment processing (we do not store credit card information)

🛡️ Security Measures

We implement comprehensive security measures to protect your information:

• Physical Security: Secure facility with controlled access and surveillance
• Digital Security: Encrypted data transmission and secure storage systems
• Access Controls: Limited employee access on a need-to-know basis
• Professional Standards: Industry best practices for data handling and privacy
• Regular Updates: Ongoing security assessments and improvements

✋ Your Control Options

You have the following rights regarding your personal information:

• Access: Request access to the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a portable format

To exercise these rights, contact us at (707) 587-2007

🍪 Cookie Usage

We use cookies and similar technologies to:

• Essential Functions: Enable website functionality and user authentication
• Analytics: Understand how visitors use our website
• Preferences: Remember your settings and preferences
• Marketing: Provide relevant information about our services

You can control cookies through your browser settings. However, disabling cookies may limit website functionality.

📅 How Long We Keep Your Information

• Service Records: 7 years for business and tax purposes
• Customer Information: As long as necessary to provide services and meet legal obligations
• Website Data: Varies by type, typically 2-5 years
• Marketing Data: Until you opt out or request deletion

We regularly review and delete information that is no longer necessary.

👶 Protection of Minors

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you believe we may have collected information from a child under 13, please contact us immediately.

📞 Privacy Questions and Concerns

If you have questions about this Privacy Policy or our data practices, please contact us:

🔄 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending email notification for significant changes (if you have provided your email)

We encourage you to review this Privacy Policy periodically.