Frequently Asked Questions

Computer repair costs vary depending on the specific issue and complexity of the repair. We believe in transparent, upfront pricing with no hidden fees.

What's included:

• Free Diagnostic: We'll examine your computer at no charge
• Detailed Quote: Complete breakdown of repair costs before we start
• No Hidden Fees: The quote you receive is the price you pay
• Parts & Labor: All costs clearly explained

Contact us for a free diagnostic and personalized quote - we'll give you exact pricing based on your specific situation.

Yes! Most computer repairs can be completed the same day, especially:

• Virus and malware removal
• Software troubleshooting
• Memory upgrades
• Simple hardware replacements

For complex repairs or if parts need to be ordered, we'll give you a realistic timeline upfront. Emergency service is available 24/7 for critical business computers.

We repair all types of computers and devices:

• Desktop PCs: Windows, Mac, custom builds
• Laptops: All brands including Dell, HP, Lenovo, Apple, ASUS, Acer
• All-in-One PCs: iMac, HP, Dell all-in-one systems
• Gaming PCs: Custom gaming rigs and pre-built systems
• Business Systems: Servers, workstations, point-of-sale systems

We work on both Windows and Mac systems, from older models to the latest releases.

We provide computer repair services throughout Solano County and surrounding areas:

• Primary Service Area: Benicia (fastest response times)
• Solano County: Dixon, Fairfield, Suisun City, Vacaville, Vallejo
• Extended Areas: Martinez, American Canyon, Napa

We offer both in-shop service and on-site repairs for businesses and customers who can't bring their computers in.

Our comprehensive virus removal process includes:

1. Complete System Scan: Using multiple professional-grade tools
2. Malware Removal: Eliminate viruses, spyware, adware, and trojans
3. System Cleaning: Remove temporary files and optimize performance
4. Security Setup: Install and configure reliable antivirus software
5. Education: Tips to avoid future infections

We guarantee complete removal or your money back. Most virus removals take 2-4 hours.

Yes, in most cases! Our data recovery success rate is over 85%. We can recover data from:

• Failed or damaged hard drives
• Accidentally deleted files
• Formatted drives
• Corrupted storage devices
• Water-damaged computers

Important: Stop using your computer immediately if you suspect data loss. Continued use can overwrite recoverable data. We offer free data recovery evaluation to determine if your files can be recovered.

Laptop screen replacement timing depends on your model:

• Common Models: Same day (screens in stock)
• Less Common Models: 1-2 business days (need to order screen)
• Older/Specialty Models: 3-5 business days

We stock screens for popular Dell, HP, and Lenovo models. We'll give you an exact timeline after examining your laptop and provide a loaner laptop for extended repairs if needed.

Absolutely! Our network setup services include:

• Router Installation: Professional setup and configuration
• WiFi Optimization: Best placement for maximum coverage
• Security Setup: Strong passwords and encryption
• Device Connection: Connect all your devices
• Troubleshooting: Fix slow or dropping connections

We also offer WiFi range extension for large homes and guest network setup for businesses.

Yes! We provide comprehensive IT support for Benicia-area businesses:

• Managed IT Services: Ongoing support and maintenance
• Network Management: Server setup and maintenance
• Emergency Support: 24/7 availability for critical issues
• Data Backup Solutions: Automated backup systems
• Security Services: Firewall setup and monitoring

We work with small businesses, medical offices, law firms, and retail establishments throughout Solano County.

Yes, 24/7 emergency support is available! We understand that computer problems don't wait for business hours:

• Business Emergencies: Server crashes, network outages
• Critical Data Issues: Important file recovery
• Security Breaches: Immediate virus/malware response
• Hardware Failures: Critical system replacements

Emergency rates apply for after-hours service. Call (707) 587-2007 and follow the emergency prompts.

We accept all major payment methods for your convenience:

• Cash
• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Payments: Venmo, PayPal, Zelle, Apple Pay, Google Pay
• Checks: Personal and business checks accepted

Payment is due upon completion of service. For large business projects, we can arrange payment terms.

Yes! All our repairs come with warranties:

• Labor Warranty: 90 days on all repair work
• Parts Warranty: Manufacturer warranty (typically 1 year)
• Virus Removal: 60-day guarantee against same infection
• Data Recovery: If we can't recover your data, no charge

If the same issue occurs within the warranty period, we'll fix it at no additional charge.

Absolutely! Data security and privacy are our top priorities:

• Secure Facility: Locked shop with security system
• Privacy Policy: We never access personal files unnecessarily
• Data Protection: Secure handling of all customer information
• Confidentiality: Business data treated with strict confidentiality
• Secure Disposal: Old drives properly wiped or destroyed

We're fully insured and follow industry best practices for data protection.

Scheduling is easy and convenient:

• Phone: Call (707) 587-2007 - fastest method
• Online: Use our contact form for non-urgent requests
• Walk-ins: Welcome during business hours (call ahead for best service)
• Emergency: Available 24/7 for critical issues

Business Hours: Monday-Friday 9 AM - 6 PM, Saturday 10 AM - 4 PM